FAQ

No. Registration is not required, but if you do, you won’t miss any news.

The delivery time depends on the chosen method of transport and payment and also on the availability of the goods. Products, which are in stock and orders are prepaid, we ship immediately, so the third day is
you can have them in your home.

Yes, if it hasn’t been shipped yet. Contact us by phone or email to place your order We will adjust your order.

Yes, but not COD. If for any reason you don’t use the “Returns and Claims” form, then you can send the properly packaged goods with a copy of the invoice to our address service department:

MISURA Store s.r.o. – service DANNISSIMO
Klimentov 144
353 01 Velká Hleďsebe
Czech Republic

Unfortunately, no. We do not accept COD shipments.

The legal deadline for handling a complaint is 30 days from the date of submission. However, we always try to do our best to as quickly as possible.

Every consumer has the right to return the goods within 14 days of receipt, without giving any reason.

Goods purchased in our online shop are subject to the terms and conditions of sale and warranty with
24 months warranty.

YES, MISURA products are part of the product portfolio of most major distribution networks in Europe. The products can be ordered through the MISURA Eshop: Misura Monitors or through the following distribution networks.

YES, MISURA is the manufacturer and distributor of the manufacturer. Products are created and developed based on MISURA’s ideas and related patents. The product is therefore completely unique.

You can pay for the selected products with all the options listed in our shop, for more information: payment methods

MISURA Store s.r.o. with its registered office at K Poště 429/2, 252 67 Tuchoměřice, ID 264 03 714 takes care to protect the personal data you provide to us. It is important that you know that we process the personal data you provide to us responsibly, transparently and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council. You have the right to request information about the personal data recorded, its correction or deletion if it is based on your consent. In case of any questions and requests regarding the processing of your personal data, you can contact us in writing at the address of the company’s registered office.

All products purchased in our online shop are subject to the terms and conditions of sale and warranty. We will visually inspect each item before dispatch. Please notify us of any damage or incompleteness as soon as possible after delivery. When claiming goods, the defect must be documented. Send us a description and photos of the defect to [email protected]. For an alternative method of returning, exchanging or claiming the goods by sending them to our address (without using the automated Returns and Claims section):
Pack the goods in a sturdy package so that they are not damaged on delivery.
Send it to us with a copy of the invoice in a sturdy package, so that it will not be damaged on delivery, to:

Klimentova 144,
353 01 Velká Hleďsebe,
Czech Republic

Please do not send us cash on delivery. Complaints, exchanges and returns can only be dealt with after we have received the goods and properly initiated the complaints procedure. Goods will be inspected upon receipt and the complaint procedure will be resolved usually within 15 working days. You can track the progress of a claim in your account under the Claims tab.

Delivery is based on the method of ordering. We deliver products to all countries within the selection in our shop. For more details use: Postage and shipping

You can order MISURA products through our Eshop or through our partners. More: misura.shop

MISURA is a purely Czech producer and distributor. You can find out more in the “About us” section

You can order our products through our Eshop misura.shop or through our partners.

In any of these cases, use the MISURA Returns and Claims form in the bottom menu of our website.

Yes, we deliver to all countries in the European Union. You can select the country of your choice in the last step of the order “Delivery details”. If the selected country does not allow you to order delivery, please contact us.

MISURA Monitors was created in the time of the COVID crisis to solve many users’ problems with unstable workplaces. MISURA Monitors was not only created for the regular office, but especially for travel.

The product portfolio of MISURA Monitors is: Product variants

MISURA Monitors was created as a promotion for a number of uses or professions. Take a closer look at practical tips from successful workers in various fields: Proffesion

The main advantages of MISURA Monitors are : advantages of Monitors

MISURA Monitors was created during a pandemic crisis. We addressed the question of how to help all those who were left at the mercy of a sudden event and did not have the conditions to work comfortably. MISURA MONITORS provides a comprehensive solution to ensure that the quality and performance of workers is not compromised in the event of a Homeoffice

Yes. In the last step of the order “Delivery details” click on “Other delivery address”

Yes, all shipping prices quoted are final and we do not charge any additional shipping or handling fees.

Yes, we will send you the shipment number and tracking link in an email after your order is placed.

Beneficiary name: MISURA Store s.r.o., Money institution: Fio banka, Account number: 220 192 9608/2010, IBAN: CZ36 2010 0000 0022 0192 9608, SWIFT: FIOBCZPPXXX

You can pay for your order in advance (online by credit card or bank transfer) or upon receipt of the shipment (cash on delivery). You can also use the online installment sale.

Installment sales are provided by a number of different companies. You can choose your preferred instalment company by clicking on “Quick online payment” in the shopping cart when selecting payment. Then you will be redirected to the platform of that slice service provider. This process has no MISURA has no influence on this process, it is internal and solely between the buyer and the selected company.

You can redeem the discount coupon by entering the discount code in the shopping cart before completing your order.

We will give you a full refund for unused and undamaged goods that you return to us within 14 days.